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Terms of use

These terms set out the rules for using the Hajzi Makfool app, your rights and obligations, and ours. Please read them carefully.

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1. Accepting these terms

By using Hajzi Makfool or creating an account, you agree to these terms and to the privacy policy. If you don't agree, please don't use the app.

2. What the app offers

Hajzi Makfool is a platform that connects customers with service providers: event and condolence halls, men's barbers, women's salons, event and condolence services, and supply stores. It also lets people post funeral prayer announcements and blood donation requests.

We are an intermediary that shows services and passes requests between the two sides; we are not a party to the agreement between a customer and a provider. The provider alone is responsible for their service, its quality, its prices and the accuracy of what they show about it.

3. Your account

You can browse the app without an account. Booking, ordering, messaging and posting need you to sign in with your phone number and the verification code we send you.

  • You must be 18 or older, or use the app under a guardian's supervision.
  • You agree to keep your details accurate and up to date.
  • Your account is yours alone and you are responsible for what happens through it — never share your verification code.

4. Bookings and orders

When you send a booking or an order, it reaches the provider to accept or decline; a booking is confirmed only once accepted. You are notified of every update.

  • Prices, packages and service terms are set by the provider, as shown on their page.
  • You can cancel a request in the app, within what the app allows and the service's own deadlines.
  • If you don't turn up for a confirmed booking, the provider may mark it as a no-show, and you'll be told.
  • Unless the app says otherwise, payment for a service is made directly between the customer and the provider.
  • Any dispute about a service is between the customer and the provider; you can tell us and we'll help within our role.

5. Service providers

If you list a service in the app, you agree:

  • That the details, photos and prices you show are accurate, up to date, and yours to publish.
  • That you are entitled to provide the service and comply with the law that applies to it.
  • To honour the bookings you confirm and treat customers with respect.
  • Listings are reviewed before they go live; we may ask for changes, decline, or suspend a listing that breaks these terms.
  • You may add assistants to help run your listing, and you are responsible for what they do with the permissions you give them.

6. Content you post

The photos, reviews, messages and announcements you post remain yours; you give us a non-exclusive permission to show them in the app as far as needed to provide the service.

Funeral prayer announcements and blood donation requests are reviewed before they are published, and we may decline or remove any content that breaks these terms or the law.

7. Acceptable use

You may not use the app to:

  • Abuse, threaten or harass anyone, or post offensive content.
  • Commit fraud, impersonate anyone, or send fake bookings or orders.
  • Send spam or repeated promotional messages.
  • Post false or misleading information about a service or an announcement.
  • Try to access others' data, disrupt the app, or scrape it.

8. Reporting and blocking

You can report or block any conversation from inside it. Our team reviews reports and may act as it sees fit, such as removing content or suspending the offending listing or account.

9. Intellectual property

The app, its design, name, logo and the content we provide belong to Hajzi Makfool and may not be copied or used without our written permission.

10. Limitation of liability

We provide the app as is, and work to keep it running without interruption or error, without guaranteeing it. To the extent the law allows, we are not responsible for the services providers deliver, nor for any indirect damage arising from use of the app.

11. Suspending and deleting accounts

You can delete your account at any time from Settings → Delete account: you are signed out at once, and the account is deleted for good after 90 days unless you sign in before then, as the privacy policy explains.

We may suspend, temporarily or permanently, any account or listing that breaks these terms.

12. Changes to these terms

We may change these terms as the app and its services develop. Each new version is published on this page with its date, and material changes are announced in the app. Continuing to use the app after a change takes effect means you accept it.

13. Governing law

These terms are governed by and interpreted under the laws of the Republic of Iraq.

14. Contact us

For any question about these terms, reach us through the support page, or from the app: Account → About the app → Message us on WhatsApp.

Thank you for using Hajzi Makfool.