Help & support
We're here to help. Find your answer below, or contact us directly.
Frequently asked questions
How do I book a service?
Search for the service or pick its section, open its page, tap “Book now”, choose the day or time and the package, and send your request. You're notified once it's confirmed.
When is my booking confirmed?
When the provider accepts your request. You're notified, and you'll find the booking and its status in “Bookings”.
How do I cancel a booking?
Open it from “Bookings” and tap “Cancel booking”, within the deadlines the service allows. If you can't cancel in the app, contact the provider.
I didn't receive my verification code. What should I do?
Check your phone number, and that WhatsApp is active on it — the code is sent there. Wait a moment, then ask for a new code.
How do I list my service in the app?
From “Account”, choose “Offer your service”, complete the steps and send it for review. Our team reviews it and you're notified when it's approved or needs changes.
How do I report or block a conversation?
Open the conversation, tap the options button (⋮) at the top, then choose “Report conversation” or “Block conversation”. Our team reviews every report.
How do I delete a message I sent?
Long-press your message and choose “Delete”. It is deleted for both sides.
Is the app free to use?
Browsing services and requesting a booking is free; you pay for the service itself to its provider, as they set it.
Deleting your account
You can delete your account and data at any time. From the app:
- 1Open the app, then Account → Settings.
- 2Tap “Delete account” and confirm.
- 3You're signed out at once, and your account is deleted for good after 90 days unless you sign in before then.
Or from this website, without the app: with your registered phone number and the code we send you on WhatsApp.
Delete your account on the websiteWhat is deleted and what is kept is set out in the privacy policy.